Looks like more Facebook changes coming
Are there more Facebook changes coming? Social Media Today has a good article and maybe some teasers! Read all about it here
Happy Holidays!
Thank you to you all for a great 2012 here at CellCon. We hope you have a Happy, Healthy and Prosperous 2013.
We hope we’ve been able to make a difference for you in 2012 and we look forward to an even better 2013 (presuming the Mayans are wrong!)
Instagram Learns
Guess Instagram read my last post 🙂 – they’ve “cleared up” their new T&Cs
http://business.time.com/2012/12/20/lessons-from-facebooks-instagram-photo-flap/
Is Instagram/Facbook Insane?
So, as you may know Facebook bought Instagram a while back for $1 Billion. Yesterday, they posted a new T&C:
”You agree that a business or other entity may pay us to display your username, likeness, photos (along with any associated metadata), and/or actions you take, in connection with paid or sponsored content or promotions, without any compensation to you.”
Uh, no. Not even close. I’m not using Instagram anymore until they retract this. I’m not a pro photographer (although I have sold some shots) but I’m sure as hell not going to let Facebook (or anyone else) use my pix for profit without any compensation.
What say you?
(more details here)
The Impact of Online Video on Customer Support
Eloqua has a nice article today on The Impact of Online Video on Customer Support:
“The purpose… is to determine whether using YouTube (or other video hosting platforms) for your Documentation Library can impact the number of cases that are logged with a Support Team”
Read the full article HERE
Today’s How To
As a demo for my class at Bergen CC, I’m demo-ing how to schedule a post. While it’s almost 7:00pm on 11/13 as I write this NO ONE will see it until 9:12 tomorrow morning! HA!
Numbers? Numbers!
Gizmodo posted some insane Facebook numbers today, including:
- 1 billion users
- 1.13 trillion likes
- 140.3 billion friend connections
- 219 billion photos.
- 17 billion location-tagged posts,
- 210,000 years of music played so far.
- Median age of the user is about 22 years.
- Top five countries, in alphabetical order, where people connected from
- Brazil, India, Indonesia, Mexico and the United States.
- 600 million mobile users
Gee, there are only 900 million on FB… who’ll read this
Wow – seriously?
Ice cream company’s flippant Facebook post tastes a lot like bigotry.
“A Muslim customer posted on the Wilcoxson’s brand Facebook page to ask if the gelatin listed in the ingredients list was made from pork (if so, it would be a no-no). The company president — PRESIDENT! — Matt Schaeffer flippantly responded, “We don’t deliver outside of Montana, certainly not Pakistan.”
Read the rest HERE
Good Customer Service is all about Exceeding Properly Set Expectations
A new study (Read it by clicking HERE) says 42 Percent of Consumers Complaining in Social Media Expect 60 Minute Response Time.
So, have the expectations been set properly?
Marketing, Gangnam Style
Nice post in the Harvard Business Review about how you can market “Gangnam Style.” To quote a bit:
Apart from the catchy tune and quirky moves, how can we explain the incredible global response to “Gangnam Style,” a song that’s almost entirely in Korean? More importantly, what are the takeaways that companies can apply to their brands and products?