So I’m sitting here in the world-wide HQ of CellCon Consulting, when a call from Waxahachie, TX comes in (214-903-4410) so I answer. It’s obviously a telemarketer call setter telling me my Google results are low and the information is incorrect. Of course, this is bull, because results are based on what people are searching for. But let’s play on.

She transfers me to a “Google Specialist” who tells me my Google Trust Score is way too low and he’s going to fix it. Of course, we come to the question “Well, I see you’re listed as a ‘miscellanous business’ – what is it that you do?

OK – point one – if you’re going to pitch me your services, and especially if they’re web based, look up my damn site first.

Anyway I tell him we’re a marketing firm – and a Google Partner.

“Oh….” he says “OK… I’ve fixed it now” (as I hear him typing.) I say “Great! Please tell me where I can see my Google Trust Score” “It’s ok, I’ve fixed it.” “No, please show me” – he hangs  up.

Here’s the kicker. My web-form notification comes in. I have a new lead. From Mr “F88k you” and “f88k you” company (and yes, it was spelled out.)

Now here’s what Mr. Google Specialist doesn’t know. My system not only records the form information submitted, but also the IP address.

So, I’ve written and tweeted the company (it’s called egumball) and it’s CEO (John Bauer) to ask why his reps are so foul mouthed.  Let’s see if he responds.

So, if you’ve read my last rant on the USPS, you already know the backstory. On 12/31 I received a call back from their Consumer Affairs problem who assured me all would be fine and dandy going forward.

And look, I’m not calling out the entire USPS. I’m sure there are (somewhere) some people who take their job and responsibilities seriously. They do great work each day and never get credit. I truly believe they’re out there.

It’s just none of the last dozen or so that I’ve had contact with.

So, if you haven’t guessed, that “promise” of fine and dandy… that took less than 1 day to go belly-up. Yup – on the very next mail delivery day (1/2/14), CellCon received mail at the old address. (Oh, and half of my town of West Orange didn’t receive ANY mail yesterday. I’m guessing  it may be snow related, but: (a) half of the town DID get mail, and it seems quite random which houses did and didn’t… and (b) there’s this

Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.

I mean, c’mon – snow is the FIRST ONE LISTED… and this wasn’t 20″… it was about 8″ near me.

Guess a lot has changed since 2001, huh USPS?

#epicCustomerServiceFail – again

In July, I filled out 2 change of address forms – one for me and one for the business. To this date I STILL get mail at the old house, and now, to add on, Monica is getting mail at MY house (no forms ever filled out for that.)

I’ve called. I’ve emailed. I’ve written real letters. Each time the response is “I’ll tell the carrier”

Today I went down to the Post Office in person. I wanted to speak to a delivery supervisor. I was told all of the following:

1) She’s busy
2) Our phones are down
3) Which one? There are multiple ones here today.
4) Lakesha (sp?) is the only one here today… and finally.. (and I swear this is true too)
5) “She know’s your here… she doesn’t care.”

Excuse me? YOU DON’T CARE???? You better F’in care, lady…

So, Lakesha – delivery supervisor for West Orange – at the Orange Post Office, (and Ms. Virginia Faulcon, Postmaster) here’s where social media comes into play. I ask my readers to like/share this post and the corresponding Facebook post. Help me spread the word.

“You Don’t Care” ????