Nice article/listing of 100 tools for using Twitter:
We’d like to welcome “Control Exam Anxiety” to our client family. Ron Glassman has developed “The Neuro Immersion Method” to combat fear, stress and anxiety you may experience when taking a test or exam.
I’d much rather write about good customer service than bad, but unfortunatly I don’t get the chance as often as I’d like.
However, I wrote on my personal site (www.adamswolf.com) about how Art Shamsky, former NY Met and his assistant went above and beyond to solve an issue I had with some merchandise I purchased.
If you don’t want to click over, I’ve reposted the story here:
So, the other week Matt Cerone at Metsblog.com (a great site, BTW) mentions that former Met, Art Shamsky has redesigned his website. As it was my cousin’s 50th Birthday coming up, I thought a signed picture by Art would be a great gift.
So, I order the picture from the site and there’s a place to leave a message if you want it personalized – which I fill out.
The day before the birthday party, the picture comes but it’s not personalized!
It’s too late to do anything, but I fire off an email expressing how unhappy I am.
Art’s assistant gets back in touch with me and here’s how they “fixed” it – and they went above and beyond.
Today, my cousin and I had a private meeting with Art Shamsky and my cousin, where he personalized the photo, gave me one, and took time to have a great chat about the ‘69 Mets, the Mets of today and baseball in general.
Companies can learn a lot about customer service from Art Shamsky!
To our new website. On our ‘home page’ (here), we’ll keep our blog, news and notes. We hope you like the new look of the site, and we welcome your comments!