Great Customer Service Story
I’d much rather write about good customer service than bad, but unfortunatly I don’t get the chance as often as I’d like.
However, I wrote on my personal site (www.adamswolf.com) about how Art Shamsky, former NY Met and his assistant went above and beyond to solve an issue I had with some merchandise I purchased.
If you don’t want to click over, I’ve reposted the story here:
So, the other week Matt Cerone at Metsblog.com (a great site, BTW) mentions that former Met, Art Shamsky has redesigned his website. As it was my cousin’s 50th Birthday coming up, I thought a signed picture by Art would be a great gift.
So, I order the picture from the site and there’s a place to leave a message if you want it personalized – which I fill out.
The day before the birthday party, the picture comes but it’s not personalized!
It’s too late to do anything, but I fire off an email expressing how unhappy I am.
Art’s assistant gets back in touch with me and here’s how they “fixed” it – and they went above and beyond.
Today, my cousin and I had a private meeting with Art Shamsky and my cousin, where he personalized the photo, gave me one, and took time to have a great chat about the ‘69 Mets, the Mets of today and baseball in general.
Companies can learn a lot about customer service from Art Shamsky!
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Great information… thanks for your review and tutorial about how to comment. I think if we walk to other blog we must comment to give appreciate for owner..
Nice post, great write up.
Great blog post.Really looking forward to read more.
Omar and Jerry Manuel are done, what took fred wilpon so long.This is a new begining for the mets. you can quote me, The amazins are in the Playoffs next season.