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Another Terrible Customer Service Story – And How a Company is Trying To Make It Right.
ByAdamYou’ve got to read this one… http://venturebeat.com/2011/12/27/ocean-marketing-how-to-self-destruct-your-company-with-just-a-few-measly-emails/ And the damage control: http://venturebeat.com/2011/12/29/ocean-marketing-press-release/
Microsoft Whoops
ByAdamLooks like Microsoft tried to make a buck off the death of Amy Winehouse: http://www.huffingtonpost.com/2011/07/26/microsoft-amy-winehouse-death-tweet_n_909588.html
And Who/How Gets it Right…
ByAdamSo no more than a few hours ago did I write about how a company is shooting itself in the foot with Social Media. READ THIS NOW TO LEARN HOW CUSTOMER SERVICE SHOULD WORK. Yes, I’m yelling but y’all really really really need to read this from an article in Forbes: “I recently received a…
Nice SocMed Article
ByAdamNice article on Gary Vaynerchuk on Inc’s website. Click HERE for the story
Google Can Use Your Name and Face in Their Ads…
ByAdamGoogle recently updated its T&Cs so it can use your name, face, reviews, and social networking activity (like Google Plus +1s) in ads displayed to your friends –  or anyone actually! But, it’s easy to opt out. Here’s how. Click and go directly to the “Shared Endorsements” Google+ settings page. Uncheck the box labeled “Based upon…
Yes, Your Competition is Reading Your Tweets…
ByAdamBrilliant example of what you should expect when, as a company, you use Twitter. Yes, Twitter is fun. Yes, Twitter can be fantastic to you as a business owner/operator. But let’s all just take a moment and be aware when you want to create a buzz on Twitter. Today’s lession comes from the Pittsburgh Penguins,…