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Can you believe this?
ByAdamA former co-worker of mine, who know lives in Australia told me about this recent “Customer Service” story that happened to her: (emphasis are mine) “OK so I tried to order from a USA food site, and shipping was $400.00 so I sent a complaint, here was the response: Dear XXX, Thank you for your…
The Game Stop Fiasco
ByAdamSo, Game Stop, a Brick & Mortar (and on-line) game retailer has put it’s collective foot in their collective mouth (and more.) Here’s the synopsis and link: Basically, Game Stop told it’s managers to open a sealed copy of a new game, which included a code for a free on-line version, and remove the code…
Can you use Social Media to sell an airplane?
ByAdamApparently so. Piper did. HERE is their case study
Burger King Explains Net Neutrality
ByAdamLove fast food or hate it, fast food serves a market need. However, in their latest video, Burger King does an outstanding job in explaining Net Neutrality. Take a look: [youtube_sc url=”https://www.youtube.com/watch?v=ltzy5vRmN8Q”]
Gowalla Gone
ByAdamAs you may remember, Foursquare and Gowalla both launched in 2009. Providing a similar (ok, very similar) service, Gowalla has announced they’re out. From Gowalla.com: “Thank you for going out with Gowalla. It was a pleasure to journey with you around the world. Download your check-ins, photos and lists here soon.”