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Good Customer Service is all about Exceeding Properly Set Expectations
ByAdamA new study (Read it by clicking HERE) says 42 Percent of Consumers Complaining in Social Media Expect 60 Minute Response Time. So, have the expectations been set properly?
Informer vs “Meformer”
ByAdamWell, of course I was going to post this – especially after I saw it was a study done at good old RU! So….. A study at Rutgers University suggests that if you want people to follow you, your social media presence can’t be all about you: Researchers at Rutgers University found that only 20%…
Looks like more Facebook changes coming
ByAdamAre there more Facebook changes coming? Social Media Today has a good article and maybe some teasers! Read all about it here
Want to know how you SHOULD do Business?
ByAdamI broke my glasses recently. The last pair I bought (last 2 pair actually) were from Sears. This week, Sears is having a half-price sale, which would bring my cost to about $150 – still a bit high for me. So I remembered an internet company called Warby Parker and looked them up. They sent…
Paying it Forward
ByAdamSome of you are probably on Facebook. OK, there are over a billion people on FB, so most of you are probably on Facebook. And, since this post will be on Facebook all of you there are on it. Right, enough about Facebook – except for this: You may have seen this Pay it Forward post/concept there. Usually, it’s a post…
Admit Your Mistakes (and have fun with it!)
ByAdamPic says it all: Thanks http://cheezburger.com!