And (once again) gets it right:
You’ve got to read this one…
And the damage control:
http://venturebeat.com/2011/12/29/ocean-marketing-press-release/
Talks about .com and .net price increases, Jews With Tools, some discounts and freebies for you and more! Click HERE to read it, or better yet,
click HERE to sign up and get it delivered right to your very own in box at NO COST to you!
Thanks and Happy Holidays!
The networking group I’m part of is looking for speakers – if you’re interested, please DM/Email me your topic and availability for 2012. The group meets at 7:30 am on the first Wednesday of each month
Hey folks!
I’ll be holding an ‘open court’ session at The Fine Grind tomorrow (12/11/11) from 10:00 – 3:00pm. Come by, have a cuppa and ‘pick my brain’ – at no cost!! (Well, except for the coffee, they’ll charge you for that!)
Hope to see you then.
-a
So, Game Stop, a Brick & Mortar (and on-line) game retailer has put it’s collective foot in their collective mouth (and more.) Here’s the synopsis and link:
Basically, Game Stop told it’s managers to open a sealed copy of a new game, which included a code for a free on-line version, and remove the code slips.
Those who opted for a physical copy of Deus Ex: Human Revolution were greeted with a pleasant surprise yesterday. Included with the retail game was a code that could be redeemed for a free OnLive copy — unless, of course, the game was purchased at GameStop.
GameSpy reports it heard from multiple GameStop customers complaining about opened games and missing codes. It also heard from an anonymous source claiming to be a GameStop employee showing what appears to be management instructing employees to remove and discard the OnLive codes from all PC copies of the game.
Bad news, right? Who is Game Stop to remove a bonus that the developer decided should be in there? Well, look at the following (dead-on) video from Gary Vaynerchuk. As Gary states, even if GameStop was doing what they thought was right in their corporate minds, they did it the (very) wrong way. Of course, with hindsight being 20/20, GameStop should have (and should have the oomph to) call the developer and tell them they wouldn’t carry the game the way it was packaged. Give Gary a look-see here:
Your thoughts?
A while ago, I posted a video about WHY Social Media. Well, the video has been updated, and although I like the last one better, here’s the updated version:
A former co-worker of mine, who know lives in Australia told me about this recent “Customer Service” story that happened to her: (emphasis are mine)
“OK so I tried to order from a USA food site, and shipping was $400.00 so I sent a complaint, here was the response:
Dear XXX,
Thank you for your email. We have checked into our site and we were having problems with our shipping quotes. Your items would most certainly not have been that amount to ship. We have thousands of customers in AU that are very happy with our service and would also never pay that amount for shipping. The cost would have been a fraction of that amount.
If you had been more pleasant we could certainly have checked into that excessive quote you got from the site and sorted out our problem. We are well aware of USAfoods and we would prefer if you would continue to shop with them or any other online options you have as we don’t appreciate rudeness. Please feel free to pass this on to anyone you wish.What a pity you choose to be so abrasive.
Regards,
Paula Greally” (my note: She is the OWNER)
So she admits the problem and then blames the customer?? Can you believe this? In today’s Social Media world, she actually says: Please feel free to pass this on to anyone you wish.
Ok Paula, happy to help! Feel free to comment here or pass along.
BTW, the site is www.cravingamerica.com
